Welcome to Trailerhitches2go

Customer Service

SHIPPING POLICY:

Any order over $150.00 will receive free shipping in  CONTINENTAL US AND CANADA unless otherwise noted. We cannot ship to PO Boxes, US  Military APO, FPO, Guam, American Samoa, Micronesia, Marshall Islands, Palau,  FPO addresses. Free shipping does not apply to Hawaii, Alaska or certain remote  areas of Canada. Shipping to home non business addresses will have a $10.00 fee  added to their order. Please email or call us for special shipping rates  inquiries at info@trailerhitches2go.com or 1-855-324-6266 (1-855-32GO.COM).

Trailerhitches2go will ship your order directly from our  warehouse in Canada. Please allow an average of 1 to 3 business days to  receive your order.

All orders received before 2 p.m. EST will be shipped on  the same day. Orders received after 2 p.m. EST will be shipped the  following business day

ORDER CANCELLATION POLICY:.

If you need to cancel an order that was placed during  our business hours of 8 am to 5 pm EST, you must call us at 1-855-324-6266  within 15 minutes of placing the order; if not, we cannot guarantee that the  order will be cancelled. To cancel orders placed outside our regular business  hours, you must call us the following business day between 8 am and 9 am EST to  cancel your order. In all cancellation instances, you must speak to a live  customer service representative to cancel the order; no emails or phone messages  will be accepted. Failure to follow the order cancellation policy will result in  additional charges, such as inbound and outbound freight along with restocking  fees.

EXCHANGE POLICY:

Please call our toll free number 1-855-324-6266 to work out a hassle free exchange. We definitely want you to  be satisfied with your Trailerhitches2go purchase.

RETURNS (SHIPPING ERRORS AND DEFECTIVE ITEMS):

We take full responsibility for return of items with  shipping errors, website errors or items received defective or damaged. We will  issue a full credit for parts received by error or defective parts. In either  case, a new part will be sent free of freight charges and the  erroneous/defective/damaged part will be returned to a facility at no cost to  you. Please note that original freight charges (if applicable) will not be  refunded. For shipping errors or damaged items, you have 10 business days to  contact us to notify us of the error. For defective goods, you have 365 days  following your purchase for the return. We will issue an RGA (Returned Goods  Authorization) number and will issue a call tag for the pick-up of parts to be  returned to our facility.

We do not offer a credit for labour costs or lost time  for the installation and removal of defective parts.

GENERAL STOCK RETURNS:

**IN THE EVENT THAT YOU ORDERED A CURT PRODUCT THAT  YOU ARE UNABLE TO INSTALL ON YOUR VEHICLE AND CURT MANUFACTURING CONFIRMS THAT  THIS IS THE RIGHT PRODUCT, WE WILL NOT BE RESPONSIBLE FOR THE FREIGHT RETURN NOR  LABOUR COSTS FOR INSTALLATION. THERE WILL ALSO BE A 15% OR 25% RESTOCKING FEE  APPLIED TO THE RETURN.**

You may return any unopened items in their original  packaging to our facility. A restocking fee of 15% will be deducted from the  amount to be refunded if you paid freight for your order. NO REFUND WILL BE  GIVEN ON OUTBOUND FREIGHT. A 25% restocking fee will be applied if your order  qualified for the FREE SHIPPING promotion. It is the customer's responsibility  to ensure that the returned parts are properly packaged and addressed to the  address indicated on the RGA document. You have 10 days following the receipt of  your order to call us for an RGA number and return your item(s). If the item  received at our facility is incomplete or packaging is damaged, an additional  restocking fee may be applied.

RETURN PROCEDURE:

Please call our toll free number at 1-855-324-6266 from 9 AM EST to 4 PM EST (Monday through Friday) to obtain  your RGA (Returned Goods Authorization). Please have your order number, email  address and reason for the return when calling us for the RGA. An official RGA  document will be sent to you, which you will need to include with the return of  item(s). This RGA document will include shipping instructions. All returns  should be accompanied by the RGA number; returns with no RGA numbers or orders  that are refused by the shipper will have a 35% restocking fee applied and  original outbound freight will be charged. We will issue you your credit card  refund. The refund will be issued in the same form of payment as the original  purchase.

Privacy & Security

This privacy notice discloses the privacy practices for Trailerhitches2go.com . This  privacy notice applies solely to information collected by this web site. It will  notify you of the following:

What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared. What choices are available to you regarding the use of your data. The security procedures in place to protect the misuse of your information.

INFORMATION COLLECTION, USE AND SHARING:

  • We collect no information on dealers or consumers who browse our web pages.
  • We are the sole owners of the information collected on this site. We only collect or have access to information that you voluntarily give us via orders, email or other direct contact from you. We will not sell or rent this information to anyone.
  • We will only use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
  • Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

YOUR ACCESS TO AND CONTROL OVER INFORMATION:

You may opt out of any future contacts from us at any time. You can do the  following at any time by contacting us via the email address or phone number  given on our web site:

* See what data we have about you, if any. * Change/correct any data we have about you. * Have us delete any data we have about you. * Express any concern you have about our use of your data.

SECURITY:

Trailerhitches2go.com employs a SSL (Secure Socket Layer) Certificate which creates an  encrypted link between our site and your web browser. The encryption provided by  an SSL Certificate helps prevent hackers from stealing private and confidential  information sent via the Internet when sensitive information is being entered  such as credit card information, etc. We use encryption to protect your sensitive information offline. Only employees  who need the information to perform a specific job (for example, billing or  customer service) are granted access to personally identifiable information. The  computers/servers in which we store personally identifiable information are kept  in a secure environment.

Terms and Conditions

Limitation of Liability trailerhitches2go shall not be liable for any special or consequential damages that  result from the use of, or the inability to use, the materials on this site or  the performance of the products, even if Trailerhitches2go has been advised of the  possibility of such damages. Applicable law may not allow the limitation of  exclusion of liability or incidental or consequential damages, so the above  limitation or exclusion may not apply to you.

Term Termination These terms and conditions are applicable to you upon your accessing the site  and/or completing the registration or shopping process. These terms and  conditions, or any part of them, may be terminated by Trailerhitches2go without notice  at any time, for any reason. The provisions relating to Copyrights, Trademark,  Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall  survive any termination.

Notice Trailerhitches2go may deliver notice to you by means of e-mail, a general notice on the  site, or by other reliable method to the address you have provided to Trailerhitches2go.

Use of Site Harassment in any manner or form on the site, including via e-mail, chat, or by  use of obscene or abusive language, is strictly forbidden. Impersonation of others, including an employee, host, or representative, as well  as other members or visitors on the site is prohibited. You may not upload to,  distribute, or otherwise publish through the site any content which is libelous,  defamatory, obscene, threatening, invasive of privacy or publicity rights,  abusive, illegal, or otherwise objectionable which may constitute or encourage a  criminal offense, violate the rights of any party or which may otherwise give  rise to liability or violate any law. You may not upload commercial content on  the site or use the site to solicit others to join or become members of any  other commercial online service or other organization.

Third-Party Links In an attempt to provide increased value to our visitors, Trailerhitches2go may link to  sites operated by third parties. However, even if the third party is affiliated  with Trailerhitches2go, Trailerhitches2go has no control over these linked sites, all of which  have separate privacy and data collection practices, independent of Trailerhitches2go.  These linked sites are only for your convenience and therefore you access them  at your own risk. Nonetheless, Trailerhitches2go seeks to protect the integrity of its  web site and the links placed upon it and therefore requests any feedback on not  only its own site, but for sites it links to as well (including if a specific  link does not work).

Typographical Errors In the event that a Trailerhitches2go product is mistakenly listed at an incorrect  price, Trailerhitches2go reserves the right to refuse or cancel any orders placed for  product listed at the incorrect price. Trailerhitches2go reserves the right to refuse or  cancel any such orders whether or not the order has been confirmed and your  credit card charged. If your credit card has already been charged for the  purchase and your order is cancelled, Trailerhitches2go shall issue a credit to your  credit card account in the amount of the incorrect price.

R.R.3, Walkerton, Ontario, N0G 2V0 1-855-324-6266 email: info@trailerhitches2go.com